Gila


FAQ

Answer

If the backlight is on and th computer recognizes it but the cursor does not move, it may be the sensor problem.
Contact your retailer for exchange if under warranty.

Answer

You cannot assign keyboard keys to the left button directly. Record keyboard keys in a Macro first, and appoint the left button to others, and then you could add the Macro to the left button instead of the function you want.

Answer

Assign the left button to others first, and then you can assign features to the left button.

Answer

This device works fine in Window even if you do not install the driver. Switch to another PC or laptop to verify if it is working.
If it is not working after you tried another device, the USB cable is damaged and you can contact customer support.

Answer

Go to our download section to download the firmware. After you update the firmware but the problem is the same, contact customer support for assistance nearby.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

The updated firmware failed and caused data lost.
Go to our website to download the application (not driver). Click application - choose version 38 to download.
If it does not work after updating the firmware, it has failed, you must update the program again. Use an extra mouse to update the firmware after you plug Gila into your USB.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

Test the Macro key to see if it works Word/Excel file or not. It may be you did not set it up properly or the button is broken if it does not work. Try to set the Macro key to other buttons, but if it still does not help, the old program could cause this issue as well, try to download the latest driver on our website.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Answer

The mouse jolts on some surfaces, use the bundled mouse pad to solve this problem.

Answer

The mouse buttons cannot be assigned to Macros.

Downloads

Description
Version
Operating system
Description
Reset firmware(If the mouse is normal, don\'t update it. Updating failed the mouse would have no function)

Version
V3.08

Operating system
Windows 10,Windows 8,Windows 7,Windows Vista,Windows XP

Description
Gila Driver

Version

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

User Manual
User Manual
Gila User's Manual

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