KB-110


FAQ

Answer

KB-110 is a plug and play KB, no driver required. It works with Win7, XP and Vista. Try another Notebook to verify if it is KB issue.
You can also go to Device Management to check if your laptop recognizes th keyboard or not. If it doesn't, the keyboard receiver is damaged.

Answer

The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable (except for SlimStar 8000ME and KB-8000). Check with service center neary.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

Because of patent issue, our keyboard and mouse do not include the PS2 converter to USB inside.
Even if you have a converter, the keyboard/mouse will not function with your latop.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Answer

If you have plugged in other keyboard or mouse receivers, there could be interference between them. Use only one set of devices at a time. But if the problem is the same, it is a hardware problem on the product.

Answer

Windows 7: Control Panel --> Programs --> Programs and Features --> Uninstall SmartGenius
Windows 10: Windows Setting --> System --> System Apps& Features --> Uninstall SmartGenius
MAC: Task bar --> click "GO" --> Select "Utility" --> Click "SmartGenius Uninstall"

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