Unfortunately, we do not offer global warranty on our products.
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
The Game Pad icon will not show in the Control Panel since Windows 7.
1. Plug it into Windows 10, press Windows Key and R on keyboard.
2. Type in joy.cpl
3. Click Content
4. Press your pad to test the buttons, if there is no response on screen while you are pressing, it means the pad is broken (laptop does not recognize your pad).
Try another USB port to exclude the USB problem.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
We appreciate your feedback for your Genius product user experience