1. What is your global warranty on your products?
Answer
Unfortunately, we do not offer global warranty on our products.
Answer
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Answer
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
4. How to set Scorpion K10 customized backlight?
Answer
Press Fn+PGUP to enter customized mode then press Fn+1,Fn+2~Fn+6 to set regional backlight function.
5. How to solve “system extension blocked” problem when SmartGenius is installed on Mac?
Answer
Please refer to below link. http://download.geniusnet.com.tw/2018/system extension blocked problem(ENG).pdf
6. What is System Requirement for SmartGenius?
Answer
The SmartGenius App is compatible with computers running OS as:
• Windows 7 SP1 or higher
• Mac OS X 10.9 and higher
From hardware perspective, following specification are recommended:
• Processor: 2 GHz or faster
• RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system
7. When you have SmartGenius setting problem, how to solve it?
Answer
Please refer to below links first and follow the setting steps.
http://www.geniusnet.com/smartgenius_help or http://www.geniusnet.com/smartgenius/tutorial
If you still have further questions, please email to support@geniusnet.com and we will reply you as soon as possible.