Unfortunately, we do not offer global warranty on our products.
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
Please refer to below link. http://download.geniusnet.com.tw/2018/system extension blocked problem(ENG).pdf
The SmartGenius App is compatible with computers running OS as:
• Windows 7 SP1 or higher
• Mac OS X 10.9 and higher
From hardware perspective, following specification are recommended:
• Processor: 2 GHz or faster
• RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system
We appreciate your feedback for your Genius product user experience