SlimStar 8000ME


FAQ

Answer

The dongle, KB, and mouse require a code pairing process. One receiver is mapped with one KB, so if the dongle (receiver) is lost, unfortunately, it is not replaceable (except for SlimStar 8000ME and KB-8000). Check with service center neary.

Answer

Go to our website to download the latest binding program for SlimStar 8000. Just follow the instructions to bind the keyboard/mouse. The binding program is the same as SlimStar 8000, it will solve the connection problem with the receiver.
If it does not work after you bind it, contact your retailer or customer support for assistance.

Answer

We recommend you do not use an optical/laser mouse on a surface which is made of glass, mirror, or reflective material. The mouse sensor data read performance will be impacted.

Answer

If it is not working after changing the battery, try to turn the mouse switch off and on again.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

Please try to change a new battery first (if needed). Sometimes the wireless mouse cursor jump randomly, it's possible the AP router (AP router and receiver use the same frequency) or a battery low problem will cause the receiver frequency to be affected.
Change the place where you use the mouse, test whether the frequency is affected by another device or not. If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. But if it is not a wireless mouse, the mouse is broken.

Answer

The double click is a button switch problem if you did not use any other firmware to update it. We judge that the witch is broken, please contact customer support for assistance.

Answer

Check if your device is a plug-n-play device or not. If yes, there is no need to install a driver.
Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons. The cursor, Left/Middle/Right buttons should work fine. Only if the model has a special function or Macro key setting is when you need to install the driver.
1. Update your USB Device Driver on Device Manager.
2. Restart your PC and unplug the USB cable again.
3. Connect the USB cable to PC directly, to exclude the problem of output voltage of Hub. If you plug in too many USB cables into the same USB slot, it will cause a low supply voltage to the USB cable.
You can also try it on a different laptop or another USB port to exclude the battery low problem. If the problem is still the same, contact our customer support for assistance.

Answer

The reasons as below:
One is that there is no Genius mouse/Keyboard, plugged in the computer.
The other is that your mouse/Keyboard is not supported by this App. Check the model name of your mouse/Keyboard. Click App“Need Help”, and Troubleshooting to see which models can be used in this App. And also test on different laptops.

Answer

Click Settings under About my App, and you can change the App skin and language.
Smart Genius App provides Light and Dark options for you to change the App Skin.
Smart Genius App allows you to change the App language display, though the default language is selected based on your installation choice.

Answer

Click Update under About my App, you can check the App Version and updates.
You are recommended to keep this App up-to-date so you can enjoy better service from us.

Answer

When you expand the device name menu, sometimes you will see a warning icon besides the Firmware Update menu. The icon means that there is a new firmware release for your device. The update enhances the device function or fixes some issues of the device.
Click Firmware Update to check the update details and click Update button to update the firmware. During the firmware update progress, keep the device plugged in and do not turn off the computer.
We strongly recommend you keep your device firmware up-to-date, so you can enjoy a better device.

Answer

Because of patent issue, our keyboard and mouse do not include the PS2 converter to USB inside.
Even if you have a converter, the keyboard/mouse will not function with your latop.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

Try to change the battery first. The mouse is 2.4GHz frequency which is the same as the WiFi router, and the the mouse has the frequency hopping function. If you use too many of the same series/model of mice in the same area, it may also cause this problem. But if your mouse is a wire mouse, the mouse is broken.

Answer

The laptop will search for the receiver/USB device in Windows 7 /Windows 7 Pro the first time, which causes the cursor not to move for awhile. If it does not work after waiting for three minutes, pull the receiver/USB device out and then plug it again.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Answer

If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O.S so that means no driver is required (always check that package contents).
The supported OS is always shown on the package. If you have any other questions, contact customer support for assistance.

Answer

If you have plugged in other keyboard or mouse receivers, there could be interference between them. Use only one set of devices at a time. But if the problem is the same, it is a hardware problem on the product.

Answer

Check if your laptop recognizes the mouse or not in the Device Manager.
Can you move the cursor and the left/right buttons are normal? If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance.

Answer

Change new battery. The mouse should work normal even if you don’t install the driver UI. But if the problem is the same after changing on different laptop, the product is broken.

Answer

You can copy the link below and then paste it on the address bar, just follow the instructions to uninstall the program.
http://download.geniusnet.com/2016/Uninstall_SmartGenius_app.pdf

Answer

If only keyboard or mouse could be paired, please try to change the batteries. If it doesn't help, the product is broken.

Downloads

Description
Version
Operating system
Description
SlimStar 8000ME binding program

Version
V1.0

Operating system
Windows 10,Windows 8,Windows 7,Windows Vista,Windows XP

Description
SlimStar8000ME ioCenter for displying Capital or Lowercase on screen(also supports Win10+)

Version
V1.3.13.

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

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