X-G500


FAQ

Answer

Go to our website to download the driver. Also try to re-plug it again. Go to Device Manager to check your laptop/PC recognizes the mouse. Try another USB port, if it is still not recognized, the product is damaged, contact customer support for assistance.

Answer

The backlight color is standard and cannot be changed.

Answer

Unfortunately, we do not offer global warranty on our products.

Answer

Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.

Answer

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.

Answer

The mouse jolts on some surfaces, use the bundled mouse pad to solve this problem.

Downloads

Description
Version
Operating system
Description
X-G500 Driver

Version
V2.0

Operating system
Windows 8,Windows 7,Windows Vista,Windows XP

Feedback

We appreciate your feedback for your Genius product user experience