Unfortunately, we do not offer global warranty on our products.
Since it is still in the 30 day return period for Amazon, we suggest you return the defective unit to Amazon for exchange/refund. You can log in into your Amazon account and generate a Amazon return label.
Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance.
The mouse jolts on some surfaces, use the bundled mouse pad to solve this problem.
5. I have a mouse with the Genius app, when I install Smart Genius software, it does not find my device. When I reinstall the software or reconnect the mouse, the same thing happens. It cannot find any genius device, what can I do?
Change new battery. The mouse should work normal even if you don’t install the driver UI. But if the problem is the same after changing on different laptop, the product is broken.
Please refer to below link. http://download.geniusnet.com.tw/2018/system extension blocked problem(ENG).pdf
The SmartGenius App is compatible with computers running OS as:
• Windows 7 SP1 or higher
• Mac OS X 10.9 and higher
From hardware perspective, following specification are recommended:
• Processor: 2 GHz or faster
• RAM: 4GB as minimum and 8GB is recommended for 64-bit OS system
We appreciate your feedback for your Genius product user experience